FREQUENTLY ASKED QUESTIONS

Do you have questions about industrial reuse,
our products, ordering or our warranties?

Understanding industrial reuse

Industrial reuse means recovering components or equipment from production sites, diagnosing and testing them, refurbishing them if needed, and giving them a second life. It is a sustainable and cost-effective alternative to buying new equipment, while limiting industrial waste.

Reuse keeps an item's original function (a motor remains a motor). Recycling, on the other hand, transforms the material to create a different product (the plastic from a housing becomes a bottle, for example).
At REI Industry, we put use first: a product that still works should not end up in the skip.

  • To reduce your spare parts purchasing costs
  • To limit your environmental footprint
  • To extend the service life of your equipment
  • To access components that are sometimes impossible to find new

Yes. Every product is thoroughly diagnosed, tested and labeled in our workshops. We provide full technical traceability for every part offered for sale.

Orders & products

Directly on our platform!
  1. Find your product using the search bar or the filters
  2. Add it to your cart or request a quote
  3. Pay for your order through our secure system
  4. Track your order step by step

Absolutely. Use our "Custom request" form or contact our team. We will then search our stock, our partner network or source it directly.

Yes. Every product offered for sale goes through testing, technical validation and traceability. A test report can be provided on request.

Our core business is focused on industrial companies, technicians and engineering firms. However, we also deal with private individuals and enthusiasts, depending on product availability and complexity.

No. In addition to France, we deliver within the European Union and internationally. Delivery within France takes 24 hours. For the EU and international destinations, lead times vary depending on the destination. Shipping costs are calculated based on weight and destination.

Warranty, returns and after-sales service

Yes. All our products are covered by a 6-month working-order warranty from the date of delivery. It covers defects related to the product's operation (excluding mishandling).

Yes, you have 14 business days after receipt to request a return, subject to certain conditions (unused, in good condition, original packaging kept). Please contact our customer service before sending anything back.

Yes. Our technical team is available to support you after your purchase, answer your questions, or offer solutions in the event of a malfunction.

Services & support

Do you offer consulting or custom sourcing?
Yes! We can help you find specific parts, optimize your purchasing or build up emergency spare stocks.
Contact us for tailored support.

Yes. We come to your company to collect, sort and recover value from your industrial equipment. We also carry out the technical dismantling of production lines.

About REI Industry

REI Industry is a company specializing in the reuse of industrial equipment, founded by people passionate about circular technology.
Based in France, our team brings together experts in industry, maintenance and supply chain.

Our headquarters and technical platform are located in France.
We operate throughout France and internationally.

By phone, email, or via our online contact form. We respond to all requests within 24 to 48 hours.
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